The Copa Energia Ombudsman exists so that we can ensure that our Customers can activate a second instance service channel if their demand is not resolved by our service areas.
Currently, the Ombudsman's Office is undergoing a process of reformulation, and for this reason, we ask that you contact the Customer Service Center via telephone numbers:
Copa Energia Call Center: 0800 729 7777
Individualized Measurement: 3004-3002
If the report you wish to make has to do with:
- Corruption;
- Fraud in internal company processes;
- Violations of company policies and rules;
- Violations of the Law of Free Competition;
- Moral or sexual harassment and sexual molestation;
- Related issues
Submit your complaint by clicking here.
